Rental Policy for Great Smoky Mountain Vacations!
Thank you for selecting Hemlock Hills Resort Rentals (HHRR) to arrange your vacation lodging. We are here to assist you in any way we can to help make your Smoky Mountain vacation an enjoyable experience.
Very Important Information, Please Read and Confirm
Features and Furnishings
In accordance with our commitment to excellence and the Sevier County Health Department, all hot tubs are drained, cleaned & treated prior to each check-in. Because of this, a non-refundable $75 cleaning fee/ Hot Tub Fee will be added to each reservation.
In observation of Thanksgiving Day & Christmas Day, no reservations will be scheduled for arrival on these days.
Pursuant to the provisions of the Tennessee Code Annotated, Title 47, Chapter 18 and Title 62, Chapter 13, Sections 62-13-104(b)(3), Subdivision (D0(I) Hemlock Hills Resort Rentals, Inc. discloses the following as policy:
*All advance rent deposits, damage fees, taxes, and balance of rent due are deposited into a bank escrow account. These deposits are considered income to Hemlock Hills Resort Rentals, Inc upon receipt and may be used immediately. Any refund considerations are expensed from the general books of Hemlock Hills Resort Rentals, Inc.
Should you need to change your dates, you can reschedule your reservation as long as the change is processed at least 30 days prior to your arrival on 1-3 bedroom cabins and 60 days prior to arrival on 4-8 bedroom cabins. Hemlock Hills Resort Rentals, Inc. will issue a credit in the amount of deposit on file, less any applicable sales tax & fees for use on a future stay within one year. When the new reservation is made, a $45 rebooking fee will be charged to the new reservation. There will be no changes permitted after 30 days prior to arrival for 1-3 bedroom cabins and 60 days for 4-8 bedroom cabins.
Please call maintenance if you have any questions regarding the operation of your hot tub. While not using the hot tub please keep the cover closed. DO NOT SIT OR STAND ON COVER. There will be a $450 charge to replace a damaged hot tub cover. Prior to your arrival, all hot tubs have chemicals replenished.
We will be happy to assist with any maintenance issues you may have. However, after hours maintenance will be for EMERGENCY issues only. Other problems will be handled as quickly as possible the next day during normal business hours.
*Solo Use: Never use the hot tub/jetted tub/swim spa or pool alone.
*Children: Children should be supervised by an adult at all times when using the hot tub/jetted tub/swim spa/pool. Children under 5 years of age may not use the hot tub/swim spa.
Chemical Dispenser: Never remove the floating chemical dispenser from the hot tub/swim spa, Dispenser must stay in the hot tub/swim spa at all times in order to promote sanitary conditions. Guest is responsible for insuring that the floating chemical dispenser has tablets in it. If the floater is empty or low, notify maintenance at 865-805-1867 so that it can be filled.
Medical Conditions: People with allergies to bromine/chlorine/water treatment chemicals or have the following medical conditions or susceptibilities must not use the hot tub/jetted tub/swim spa/pool.
…Persons using any medication for, or anyone with a medical condition including, but not
limited to, obesity, heart disease, low or high blood pressure, thyroid disease, multiple sclerosis, diabetes or circulatory system problems unless the person’s treating physician has advised the person that hot tub/jetted tub/swim spa use will be safe.
…Pregnant women and women who may possibly be pregnant. Hot water temperatures have a high potential for causing harm to the fetus during the early months of pregnancy.
…Individuals who have or may have suppressed or weak immune systems.
…Since infection spreads rapidly in hot water do not use hot tub/jetted tub/swim spa if you have open wounds or infections of any kind.
*Contact Lenses: Remove contact lenses before entering the hot tub/jetted tub/swim spa
*Limited Usage: Always exit the hot tub/jetted tub/swim spa after 15 minutes of use to give your body temperature time to normalize. Prolonged use can cause rashes or infection.
*Storms: Never use the hot tub/jetted tub/swim spa or pool during a thunderstorm. Wait 20 minutes after the last thunderclap before entering the water.
*Shower: Always shower before and after using the hot tub/jetted tub/swim spa/pool.
*No Alcohol or Drugs: The use of alcohol or drugs in or around the hot tub/jetted tub/swim spa/pool is extremely dangerous. The combination of hot tub/jetted tub/swim spa/pool and intoxicants may lead to unconsciousness and the possibility of drowning.
*Temperature: Never adjust the temperature of the water in the hot tub/swim spa about 104 degrees. Check water temperatures before entering. It should never exceed 104 degrees. Lower water temperatures are recommended for children.
*Hyperthermia: Any heated water use can result in Hyperthermia (heat stroke), a dangerous condition brought about the excessive heat. The symptoms include sweating, dizziness, nausea, light-headedness, convulsions, increased pulse rate, shallow breathing, possible unconsciousness. If you suspect hyperthermia, get medical help immediately.
*Submersion: Never allow your head to submerge in the hot tub/jetted tub/swim spa. Long hair can become lodged in the intake of hot tub/jetted tub/swim spa/pool.
*Slip & Fall. Be careful not to slip when entering, leaving or using the hot tub/jetted tub/swim spa/pool. The surrounding area may be moist or wet.
*Cover & Lock: The hot tub must always be covered when not in use. This is for the safety of your family and any children in the area. Never let anyone of any age sit or stand on the cover. It will not support a person’s weight. A $450.00 charge will result from breakage.
*No Electrical Appliances: Do not bring any electrical appliance, such as a light, telephone, radio or television within 15 feet of the hot tub/jetted tub/swim spa/pool.
*Foreign Material: Never use any soaps, oils or fragrance of any type or introduce any other foreign materials in the hot tub/jetted tub/swim spa/pool. This could cause damage to the equipment and affect the chemical balance of the tub and/or pool and cause a dangerous situation.